Thursday, August 12, 2010

When You’ve Had Enough

By now you’ve probably all heard about Steven Slater the flight attendant for Jet Blue that “lost it” after a rude passenger refused to sit down as the plane was still moving towards the gate, cursed Slater out and then hit him with the suitcase.  This caused a Slater meltdown.

Apparently we all can identify with this guy as we have all thought about just chucking it like he has and giving up on 28 years of a career.  So Mr. Slater has achieved something like folk-hero status. 

While I empathize with Mr. Slater’s encounter with the rude passenger, it is not an excuse for that behavior which reflected poorly on himself and Jet Blue and could have put maintenance personnel at risk.  The Proverbs constantly give the direction to hold our tongue and that it is a sign of maturity.  From a business sense, it is a sign of professionalism.  There are so many times I wanted to punch the lights out of customers, employees, board members, etc. but didn’t.  I thought it, but didn’t.  Why can’t we honor people that hold up to true professionalism and dignity and not those that seem to flip the bird at society?    Unfortunately, I think others are now going to follow this guys pattern and unlike Mr. Slater, they will not find folk-hero status but the unemployment line and a bad record to boot.  

3 comments:

BarbeeAnne said...

I agree...but, I am so so sick of people who don't have the common sense or decency to act politely and obey the rules. If a flight attendant tells you to sit down, you sit down. I can't tell you the COUNTLESS times I've seen people misbehave on planes, and I may fly, if I am lucky, twice a year. After hundreds of flights as an attendant, I might loose my cool, too. The biblical behaviour has to work both ways.

spoorts said...

Anne,

I agree and could have easily gone in this direction. However, the focus really was on the fact that people are giving this guy folk-hero status for blowing his top. No matter how rude the passengers were, there is no excuse for what he did and we shouldn't exalt him as a hero.

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